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Frequently asked questions

Orders are dispatched within 24 hours and arrive in 2–4 working days across Pakistan. Major cities are usually faster.

Yes — cash on delivery is available nationwide. You pay the courier when your parcel arrives.

Standard delivery is Rs 250. Delivery is free on all orders over Rs 7,999.

Of course. Unused items in original packaging can be exchanged within 7 days of delivery. Just message us to arrange a pickup.

Our bags are made from full-grain or genuine leather unless the description states otherwise (for example canvas or satin). Materials are listed on every product page.

Wipe with a soft dry cloth, keep away from direct heat and store it stuffed in its dust bag. Condition leather twice a year.

Every order arrives in our signature box. Add a note at checkout and we will include a handwritten card.

You will receive tracking details by SMS/email once dispatched, and you can view your orders any time under My Account → Orders.

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